![]() To create an invitation click the Invite button. These executables are customer-specific and already contain all the customer's details. Technicians can then provide customers with access codes or links to preconfigured Remote Support executables. Invitations are preconfigured sessions whose details are stored within the SimpleHelp server. The bottom half lists any existing active support sessions between a technician and a customer.The top half will show the queue of waiting on-demand Remote Support users visible to this technician.The Support section is the centre for managing remote support sessions: Notifications - receive notifications from the SimpleHelp server about updates, backups and new releases.Preferences - the preferences section contains the configuration settings specific to the logged in technician. ![]() Toolbox - configure tools that can be run on remote machines from within a session, or via the Access tab.Provider - create preconfigured applications that you can share with your customers to allow third party Access via your SimpleHelp server. ![]() The Administration section is only accessible to the SimpleHelpAdmin administrative technician and technicians who are members of a server administration group. The usage of the Administration console is outlined in our Administration Guide. Administration - the administration section contains the configuration settings of the server.History - a list of all sessions and presentations run to date.Present - the Present section allows technicians to start and manage presentations, enabling them to share their desktop with remote attendees.Alerts - the Alerts section is where all monitoring and server event alerts are managed, allowing you to configure the SimpleHelp server react to remote machine monitoring data or internal server events.This includes the configuration and management of remote access services. Access - the Access section is where all unattended remote access sessions are started, and where remote machines are managed and monitored.This includes the ability to create and send support session invitations. Support - the Support section is where all on-demand Remote Support sessions are started and managed.The technician console is split into the following sections: Once logged in the technician will see the following technician console tabs unless they've been disabled for members of their Group: The technician will remain authenticated until they explicitly log themselves out. Technicians can choose to remain logged in by checking the Keep me signed in checkbox. The credentials of a technician account that can be authenticated against a third party authentication server, such as an LDAP server.The credentials of a technician account configured in the SimpleHelp server.The administrative username SimpleHelpAdmin and the server's configured administrative password.These credentials can be one of the following: To log into SimpleHelp a technician must provide a set of credentials. When the Technician Console application is launched you will be presented with a login box: If this is the first time you are accessing the server you will not be required to log in and you will be automatically logged in as the SimpleHelpAdmin user. Log in using your technician credentials.Download and run the SimpleHelp Technician application. ![]()
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